Privacy Policy
This Privacy Policy is effective as of Nov 1, 2015.
We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.
What information we collect from you
In General
We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book travel; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
Travel Companion Information
When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Information from Other Sources
We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
Automatic Information
We may automatically collect some information about your computer when you visit this website. For example, we may collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. For more information, please see the "Cookies and other technologies" section below.
How we use your information
We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, website, and our Apps; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website and our Apps; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.
We often receive testimonials and comments from customers who have had positive booking and/or travel experiences on our website. We occasionally publish such content, using first name plus last initial, only, for attribution.
E-mail Communications
We want to make it easy for you to take advantage of travel-related opportunities on our website and through our Apps. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. For example, if you search for a flight to New York on our website and have saved your itinerary or otherwise not yet booked your travel, we may send you an email message reminding you about your saved travel itinerary or about a special airfare to particular destination. Similarly, if you receive an email from us about destination travel and demonstrate an interest in Hotels by affirmatively clicking on a link about destination hotels in the email, you may receive an email about Hotel offers. We believe these email messages will provide you with useful information about travel-related special offers available through our site and our Apps.
With whom we share your information
This website may share your information with the following entities:
Suppliers
Such as Hotels, Airlines, Car Rental companies, and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. We do not place limitations on our suppliers' use or disclosure of your personal information. Please note that some suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
Third-party vendors
Who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or our Apps or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
Business partners
With whom we may jointly offer products or services, or whose products or services may be offered on our website or through our Apps. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
Referring websites
If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites' use of your personal information and we encourage you to review the privacy policies of any website that referred you here.
Companies within our corporate family
We may share your personal information with our parent company and corporate affiliates, This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
How you can access your information
Registered users of Bigbreaks.com can access and update their contact information by visiting the Bigbreaks.com My Account page. Email subscribers can access and update their subscription choices through Subscription Management links found in the footer of any email. You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for recordkeeping integrity.
Your choices with respect to collection and use of your information
- As discussed above, you can choose not to provide us with any information, although it may be needed to make travel bookings or to take advantage of certain features offered on our site or our Apps.
- You also can add or update information and close your account as described above.
- As a Bigbreaks.com registered user, you can modify your subscription choices at any time on the My Account page. Whether registered as a member or not, you also will be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
Cookies and how do we use it?
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) to enables the sites or service providers systems to recognize your browser and capture and remember certain information. Yes, we use cookies to understand and save your preferences for future visits and keep track of advertisements. This helps us to serve you better and more efficiently, and to personalize your experience at our Website.
Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers. These companies may use aggregated statistics about your visits to this and other websites in order to provide you advertisements about travel – related goods and services, your preferences in or any goods and services of potential interest to you. The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of our ads, your preference and other relevant statistical data to serve you better. Any such information may be anonymous about your visits to this and other sites and does not link online actions to an identifiable person.
Mostly the Web browsers are programmed to automatically accept cookies but if you desire to opt from receiving the cookies you can do so by changing the options on your web browser or using certain software programs, you can control how and whether the cookies will be accepted by your browser. Bigbreaks.com does respects your right to block any unwanted Internet activity, especially that of unscrupulous websites, though blocking cookies from usage of Bigbreaks.com Site may disable certain features on the Site, and may make it impossible to purchase or use certain services available on the Site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like Bigbreaks.com Website.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we do transmit your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also the release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, other non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Using the Bigbreaks.com mobile phone and tablet apps
When you use a Bigbreaks.com Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
How we protect your information
We want you to feel confident about using this website and our Apps to make Hotel and Travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Children's privacy
This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 18 years send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External links
www.bigbreaks.com may contain links to other websites. Please note that when you click on one of these links, you are entering another website for which Bigbreaks.com has no responsibility and these third party sites have separate and independent Privacy Policies which you will have to acquaint yourselves with. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Policy. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Grievance policy
We strive to provide our customers the finest , most sincere and transparent services. However, in the unlikely event that you have any complaint or grievance against any service provided by us, please write to us at the email id mentioned on this page , giving us the Trip ID / Booking Reference number , as well as all relevant details, and our Customer Service Team will do it’s best to resolve the issue within the shortest possible time.
How you can contact us
If you have question about this privacy policy ( or your travel planning or purchases) , Please contact us at :
Email : feedback@bigbreaks.com
Our Customer Care Executives are available throughout our working hours. We aim to respond to most customer emails within two hours or less. Depending on the nature of your inquiry and the time of day, our response may take a bit longer.
Mail :feedback@bigbreaks.com
Bigbreaks.com
18 Community Center
Zamrudpur ,
New Delhi -110048 (INDIA)
