FAQ'S

If you are frequent traveler and like our service, registering saves you the hassle of typing out your details each time you want to make a booking. By registering, you also have the option of receiving great travel offers (and there are lots) from us by email. In order to look into your booking history, refund status, future bookings, and receive exclusive member-only discounts and cashback, it is important that you create a Bigbreaks account.

If you have forgotten your password, click on the sign in button and press forgot password and you can retrieve your new password on your e-mail address, which is registered with us.

Login to your www.Bigbreaks.com account by pressing the Login button from the my bookings section with your id and password, you can click on the “my profile” link and edit your account information.

Yes, you can change the username by calling our call center after account authentication.

Click on < Sign Out> on the main menu and you will be logged off.

Yes, you can book on www.Bigbreaks.com even if you are a Non-resident Indian or a Foreign National.

www.Bigbreaks.com offers excellent customer support. You can call our call center, Toll Free on 1 - 800 – 115 - 111 , you can also email our customer support team at info@bigbreaks.com and someone will get back to you on your inquiry.

www.Bigbreaks.com offers multiple Payment options, including Credit and Debit cards, Netbanking, Cash and Cheque payments.

Any information you enter when transacting over www.Bigbreaks.com is sent in a secure socket layer (SSL) and is encrypted to protect you against unintentional information disclosure to third parties.

The security code is an important new security feature established by credit card companies in an attempt to further reduce the risk of internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Visa/ Master card: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. On American Express cards, it is the four digit number on the front of the card , on the right just above the card number.

You will receive an email on confirmation of your booking with www.Bigbreaks.com

There is no need to confirm your reservation. If you need any information, you can login to the “My bookings” link on the website www.Bigbreaks.com or call our customer service team at the call center number.

There is no need to re-confirm your departure. If you need any information, you can login to the “My bookings” link on the website www.Bigbreaks.com Or call our customer service team at the call center number.

There are different Cancellation Charges and Penalties applicable for bookings done on different Airlines. They are mentioned on the booking page at the time of making reservation. Check the fare rules for the booking to get complete information about the airline’s cancellation policy. Over and above the airlines cancellation charges, www.Bigbreaks.com charges apply a charge of Rs. 500 per ticket as standard Cancellation Charges for bookings cancelled through our Call Center.

Please contact our customer Service Center

An E-ticket (Electronic Ticket) is a paperless electronic document , with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport / airline counter when checking in for the flight.

Your E-ticket details will be sent to the email address you have provided during the booking process. If at any time you need to reprint your e-ticket, just login to my bookings, select the flight and click the print button.

You will need to show your E-ticket confirmation email and your E-ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter. Alternatively, you can check in online on the website of the Airline.

Log into the www.bigbreaks.com using your user id & password, click My Account – view the entire history of all the transactions

Log on to the website & go to "View Transactions".. Select the transaction history to view all your booked transactions Locate the booking reference number for which the invoice is required and click on the Invoice Number

As soon as you make your deposit / full payments, the invoice is auto emailed to you at the email address provided in the registration form.

In case of non-payment of the balance amount by the specified time limit, your booking would automatically get cancelled and applicable cancellation charges will be applied.

Depending on the product or service that you book, either an e-document or a physical document would be generated. All e-documents (viz. e-tickets & e-vouchers) are emailed to you instantly or as notified on the site at the time of booking whereas physical documents (paper tickets etc.) are processed immediately and dispatched by courier.