Terms of Use

Our website www.bigbreaks.com is provided solely to assist customers in gathering travel information, determining the availability of travel-related services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we,” "us,” "our" and " Bigbreaks " refer to Bigbreaks.com, The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or “Agreement"). Please read the Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our privacy policy, which also governs your use of the Website. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.

Use of the Website

As a condition of your use of this Website, you warrant that

  • you are at least 18 years of age.
  • you possess the legal authority to create a binding legal obligation.
  • you will use this Website in accordance with these Terms of Use.
  • you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act (a “Third Party”).
  • you will inform such Third Party about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.
  • all information supplied by you on this Website is true, accurate, current and complete.
  • if you have a Bigbreaks.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Disputes

Bigbreaks.com is committed to customer satisfaction, so if you have a problem or dispute, we will try our best to resolve your concerns to your satisfaction. But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting our call center.

Prohibited Activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  • Use this website or its contents for any commercial purpose;
  • Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

You may only use this Website to make legitimate requests to book the products or services offered (each, a "Request"), and shall not use this Website to make any speculative, false or fraudulent Requests, or any Requests in anticipation of demand.

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

If your booking or account shows signs of fraud, abuse or suspicious activity, Bigbreaks.com may cancel any travel or service reservations associated with your name, email address or account, and close any associated Bigbreaks.com accounts. If you have conducted any fraudulent activity, Bigbreaks.com reserves the right to take any necessary legal action and you may be liable for monetary losses to Bigbreaks.com, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Bigbreaks.com Customer Service.

Supplier Rules and Restrictions

Additional terms of use will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms of use carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms of use of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.

Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice.

We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Big Breaks.com for your hotel booking. Bigbreaks.com is not liable for any costs incurred due to relocation. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Privacy

Bigbreaks.com believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, to understand our practices.

Copyright & Trademark

Products, services and contents displaying on Bigbreaks.com are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior approval will be taken as larceny and strict actions may be taken against the concerned person/organization/company.

Amendment and Cancellation policy for flight bookings

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Bigbreaks.com will charge Rs. 300 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, call Bigbreaks.com Customer Care on 1-800-115-111. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 1000 per person would be charged for online cancellation and 2000 for any offline cancellation, over and above the airline’s own cancellation charge. For rescheduling of domestic flights, Bigbreaks.com will charge Rs. 300 per person per sector as standard rescheduling charges, over and above the airline’s own rescheduling charges.

For no-show on domestic flights, Bigbreaks.com will charge Rs. 100 per person per sector as standard no-show charges, over and above the airline’s own no show charges.

Please refer to airline specific amendment and cancellation policy while using Bigbreaks.com Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

Cancellation Charges for Holiday Packages:

For cancellations done prior to 30 days or more of the date of departure, initial deposit amount or 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations done between 29 days to 15 days prior to the date of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations done between 14 days to 8 days of the tour, 75% of the tour cost will be charged as cancellation charges.
For cancellations done within 8 days of the tour, 100% cancellation charges will apply and you will receive no refunds.

These cancellation charges are subject to change as per the dates of travel / seasonality or other conditions levied by third party suppliers.

Refunds

It is essential to contact Bigbreaks.com for all kinds of refunds if booking is done through it. Refund against the cancellation of air tickets will be credited directly in your account. In case of Credit/Debit Card, refund will be made on the same credit card only. Refund process can take duration of maximum 5-7 working days due to banking procedures. In case of Net Banking, it may take 7-8 working days.
Note: Processing times for cancellation and refund requests may vary. In case of unavailability of services, you will receive the complete refunds except the transaction charges.

Refunds against the Cancellation of Hotel Reservation

Refunds against the cancellation of the hotels depend upon the cancellation policies of the particular hotels. Apart from the cancellation charges levied by the hotels, we only charge a negligible amount of Rs. 300 as cancellation service charges for each room.

Hikes in Tariffs & Taxes

Bigbreaks.com will inform you in advance , at the time of finalization of your tour package, if it will be subject to increase , in the event of any hike in entrance fees, increase in fuel cost, increase in taxes etc.

Documentation responsibility

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Bigbreaks.com has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Health requirements

It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

No warranties

Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Site are provided on an "as is," "as available" basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to, warranties of title or implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the acceptance of any Request; (ii) that a User will receive the lowest available price for goods and/or services available through this Site; (iii) regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location; (iv) that use of this Site and all software, products or services associated with this Website will be error-free; (v) regarding the results that may be obtained from the use of this Website; (vi) regarding the completeness, accuracy, reliability or quality of any information, Content, data, service, advice or merchandise provided or available through this Website; or, (vii) regarding the performance or non-performance of this Website including, but not limited to, any performance or non-performance in connection with or as a consequence of the passage of time. You expressly agree that the use of this Website is at your sole risk.

Links to Third Party websites

This Website may contain hyperlinks to websites operated by parties other than Big breaks.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Termination of usage

User access to all or part of this Website may be terminated or suspended at any time, without notice and for any reason.

Miscellaneous

The captions in these Terms of Use are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms of Use.

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